Privacy Policy

IberSol Sistemas Fotovoltaicos (hereinafter referred to as "we", "us", or "our"), located at Avenida de las Razas, 21, Seville, Andalusia, 41012, Spain, is committed to protecting the privacy of visitors and users of our site and services. This policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or interact with our services.

As a company providing services in the design and installation of residential and commercial solar panel systems, solar energy storage solutions, maintenance and repair services, energy efficiency consulting, grid connection management, solar panel cleaning, photovoltaic system diagnostics, off-grid solar solutions, and energy audits, we process data necessary to deliver these services.

This policy is aligned with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, when participating in activities on our site, or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and our site, the choices you make, and the products and features you use. It may include:

Contact Information: Name, address, phone number, email address.
Business Information: Company name, job title, industry.
Inquiry Information: Details you provide in inquiries about our services (e.g., site details, energy needs).
Communication Data: Content of communications with us.

We may also collect certain information automatically when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To provide and manage our services: Including processing your inquiries, preparing quotes, and delivering the services you request (e.g., solar system design, installation, maintenance).
To improve our site and services: We may use your information to understand how our users use our site and services, enabling us to enhance functionality and user experience.
To communicate with you: To respond to your inquiries, questions, and comments, and potentially send you technical notices, updates, security alerts, and support and administrative messages.
Marketing and promotional communications: If you have consented to receive marketing communications, we may use your personal information to send you information about our services. You can opt-out of our marketing communications at any time.
For legal compliance: To comply with applicable laws, legal requests, and legal processes, such as responding to a subpoena or governmental request.
To protect our interests: To investigate and prevent potential violations of our policies, detect and prevent fraud, and protect our rights and safety.

Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service). We have contracts in place with these third parties, designed to protect your personal information. We may also share your data with affiliated businesses or in connection with a business transfer (e.g., merger, sale of assets).

Data Retention

We will only retain your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) to object to the processing of your personal information.

You may also have the right to withdraw your consent at any time.

To make a request regarding your rights, please contact us using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the European Economic Area and you believe our processing of your personal information is unlawful, you also have the right to complain to your local data protection supervisory authority.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If we transfer your personal information outside the EEA, we will take steps to ensure that your personal information is afforded a level of protection that is consistent with EEA data protection laws, such as using standard contractual clauses approved by the European Commission or relying on other legally recognised transfer mechanisms.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to help us understand how you use the site and to improve your user experience. Details about how we use cookies can be found in our Cookie Policy, if applicable.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may contact us at:

IberSol Sistemas Fotovoltaicos
Avenida de las Razas, 21,
Seville, Andalusia, 41012,
Spain